ok8013 Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how ok8013 ("ok8013", "we", "us", "our") collects, uses, stores, shares, and protects the personal information of individuals ("Player", "User", "you") who register for or use the ok8013 platform, accessible at https://ok8013.net. ok8013 is an English-language online casino and cricket betting platform serving adult players in Bangladesh, with all financial transactions conducted in Bangladeshi Taka (৳).

By creating an account or using any part of the ok8013 platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal information as described herein. This Policy forms part of the ok8013 Terms & Conditions, available at ok8013.net/terms-conditions, and should be read alongside that document.

ok8013 is committed to handling personal data with integrity, transparency, and appropriate technical safeguards. We collect only the data that is genuinely necessary to operate the platform, process your transactions, fulfil anti-money-laundering obligations, and deliver a safe gaming experience.

2 Data We Collect

ok8013 collects personal data through several channels: directly from you when you register or interact with the platform, automatically as you use the service, and in limited cases from third parties such as payment processors and identity verification providers. The categories of personal data we collect are set out in the table below.

ok8013 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data beyond what is required for age and identity verification purposes. Players should not voluntarily include such information in support communications or form fields.

3 How We Use Your Data

ok8013 uses the personal data collected for the following specific purposes. In each case, we use only the minimum data necessary to fulfil the stated purpose.

• Account creation and management: Identity and contact data are used to create and maintain your ok8013 account, verify your eligibility to play, and communicate account-related information including security alerts and transaction confirmations.
• Payment processing: Financial data and identity data are used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer, and to match withdrawal requests to verified payment methods as required by anti-money-laundering procedures.
• Regulatory compliance and fraud prevention: Transaction data, identity data, technical data, and usage data are used to meet anti-money-laundering obligations, detect and prevent fraudulent activity, identify multi-account abuse, and respond to requests from relevant legal authorities.
• Platform operation and improvement: Technical data and usage data are used to maintain platform stability, diagnose technical issues, optimise performance across devices commonly used in Bangladesh, and improve the overall player experience.
• Responsible gaming monitoring: Transaction data and usage data are analysed to identify patterns consistent with problem gambling behaviour, enabling ok8013 to apply responsible gaming interventions where appropriate in accordance with our Responsible Gaming policy at ok8013.net/responsible-gaming.
• Promotional communications: Contact data and transaction data may be used to send relevant bonus offers, promotional updates, and seasonal notifications (for example, BPL match-day promotions, Eid offers, or IPL specials) where you have not opted out of such communications.
• Dispute resolution: Communications data and transaction data are retained and used to investigate and resolve player disputes in a fair and evidenced manner.

4 Legal Basis for Processing

ok8013 processes your personal data on the following legal bases, depending on the specific purpose of processing:

• Contractual necessity: Processing required to fulfil the Terms & Conditions agreement between ok8013 and the player, including account management, payment processing, and game service delivery.
• Legal obligation: Processing required to comply with applicable laws, including anti-money-laundering regulations, age verification requirements, and responses to lawful authority requests.
• Legitimate interests: Processing carried out to pursue ok8013's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and platform improvement, where such interests are not overridden by your fundamental rights.
• Consent: Processing of data for optional marketing communications, where you have provided explicit consent. You may withdraw this consent at any time by contacting ok8013 support.

5 Data Sharing & Disclosure

ok8013 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. Data is shared only in the following specific and controlled circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard require limited financial and identity data to authorise and complete your transactions. These providers operate under their own privacy standards and are independently responsible for securing data within their systems.
• Identity verification providers: Third-party KYC service providers may receive identity documents and personal information to verify your age and identity where required. These providers are contractually bound to use the data solely for the verification purpose.
• Game providers: Game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive session identifiers and gameplay data necessary to deliver their games through the ok8013 platform. They do not receive full identity or financial data.
• Legal and regulatory authorities: ok8013 may disclose personal data to law enforcement agencies, regulatory bodies, or other governmental authorities where required by applicable law, court order, or to prevent, investigate, or respond to suspected fraud or criminal activity.
• Platform infrastructure providers: Hosting, cloud services, and cybersecurity providers who maintain the technical infrastructure of the ok8013 platform may process data on our behalf under strict data processing agreements that prohibit independent use of the data.

In all cases of third-party data sharing, ok8013 applies contractual protections to ensure that shared data is processed only for the stated purpose, retained only as long as necessary, and protected with appropriate security measures.

6 Data Retention

ok8013 retains personal data for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable legal, regulatory, and anti-money-laundering obligations. The following general retention periods apply:

Upon account closure, ok8013 will anonymise or delete personal data that is no longer needed for legal retention purposes. Anonymised, aggregated data that cannot be used to identify an individual may be retained indefinitely for statistical and platform improvement purposes.

7 Data Security

ok8013 implements a layered approach to data security, combining technical controls, administrative policies, and access management to protect your personal information against unauthorised access, accidental loss, destruction, or alteration. Key security measures include:

• SSL/TLS encryption: All data transmitted between your device and the ok8013 platform is encrypted in transit using SSL/TLS protocols, preventing interception by third parties.
• Password hashing: Account passwords are stored using industry-standard one-way cryptographic hashing algorithms. ok8013 staff cannot view your password in plain text at any time.
• Access controls: Access to systems containing personal data is restricted on a need-to-know basis. Staff accounts are governed by role-based access control policies and are subject to audit logging.
• Payment data isolation: Full payment card numbers, bKash wallet credentials, and Nagad credentials are never stored on ok8013 servers. Payment data is handled directly by certified payment processors.
• Fraud and intrusion monitoring: ok8013 operates continuous monitoring systems to detect unusual account activity, login anomalies, and potential intrusion attempts in real time.
• Data breach response: In the event of a confirmed data security incident that poses risk to player data, ok8013 will notify affected players and relevant authorities as required by applicable obligations, providing details of the nature of the breach and recommended protective steps.

8 Cookies & Tracking

ok8013 uses cookies and similar tracking technologies to operate essential platform functions, maintain your session, remember your preferences, and collect analytics data to improve the platform. The following categories of cookies are used:

• Strictly necessary cookies: Required for the platform to function correctly. These include session authentication cookies, security tokens, and load-balancing cookies. They cannot be disabled without disrupting your ability to use the platform.
• Functional cookies: Used to remember your preferences such as selected language, display settings, and last-visited sections of the platform, providing a more personalised experience across sessions.
• Analytics cookies: Used to collect aggregated, anonymised data about how players use the ok8013 platform — such as which pages are visited most frequently and where players encounter errors. This data is used solely to improve the platform and is not shared with advertising networks.

ok8013 does not use third-party advertising or behavioural tracking cookies that share your data with external advertising platforms. Most browsers allow you to manage cookie settings through your browser preferences. Blocking strictly necessary cookies may impair your ability to log in and use the platform correctly.

9 Your Rights

As a player on the ok8013 platform, you hold the following rights in relation to your personal data. To exercise any of these rights, contact the 24/7 support team via live chat or at [email protected]. ok8013 will respond to all data rights requests within 30 calendar days of receipt.

• Right of access: You may request a copy of the personal data ok8013 holds about you, together with information on how it is used and with whom it is shared.
• Right to rectification: If any personal data ok8013 holds about you is inaccurate or incomplete, you may request that it be corrected. Identity changes may require supporting documentation.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to ok8013's legal retention obligations. Data subject to a mandatory retention period cannot be deleted early.
• Right to restriction: You may request that ok8013 restrict the processing of your personal data in certain circumstances, for example while a correction request is being assessed.
• Right to data portability: Where processing is based on your consent or on contractual necessity, you may request a copy of your data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: You may object to processing carried out on the basis of legitimate interests. ok8013 will assess the objection and cease processing unless compelling legitimate grounds override your interests.

10 Children's Privacy

The ok8013 platform is strictly intended for adults aged 18 and above. ok8013 does not knowingly collect personal data from individuals under the age of 18. Age verification is a mandatory step in the ok8013 account registration and KYC process, and we reserve the right to request government-issued photo identification to confirm that any player meets the minimum age requirement at any point.

If ok8013 becomes aware that personal data has been collected from a person under the age of 18, that account will be closed immediately, any deposits returned in accordance with our underage gambling procedure, and all associated personal data deleted without delay to the extent not required for regulatory reporting. If you believe a minor has created an account on the ok8013 platform, please contact support immediately at [email protected].

11 Third-Party Links

The ok8013 platform may contain references to third-party service providers, including payment processors such as bKash and Nagad, and game studios such as Pragmatic Play and Evolution Gaming. Where these services are accessed through the ok8013 interface, those providers operate under their own independent privacy policies.

ok8013 is not responsible for the privacy practices or content of any third-party services. Players interacting directly with a third-party provider's systems — for example, when completing a mobile wallet payment confirmation in the bKash or Nagad app — are subject to that provider's privacy terms. ok8013 recommends reviewing the privacy policies of any third-party services you interact with.

12 Policy Updates

ok8013 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, changes to the categories of data collected, new purposes of processing, or new categories of third-party recipients — ok8013 will notify registered players via the contact method on file or by posting a prominent notice on the platform prior to the change taking effect.

The effective date displayed at the top of this Policy reflects when the most recent version came into force. Continued use of the ok8013 platform after a Policy update constitutes your acknowledgement of the revised terms. If you do not agree with an updated Policy, you should cease using the platform and contact the support team to request account closure.

13 Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the personal data ok8013 holds about you, please use the following contact channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly from any page on the ok8013 platform
• Response Time: ok8013 aims to acknowledge all privacy-related enquiries within one business day and resolve them within 30 calendar days
• Operating Hours: Round the clock, 365 days a year, Bangladesh Standard Time (BST, UTC+6)

ok8013 takes all privacy enquiries seriously. Whether you are requesting access to your data, raising a concern about how your information has been used, or seeking to withdraw consent for marketing communications, our support team is equipped to assist you promptly and professionally.